We want you to be genuinely happy with what you order. Here's how returns and refunds work.
Eligibility
Items can be returned within 7 days of delivery if they are unused, in their original packaging, and in the same condition you received them. Faulty or incorrect items are covered regardless of this window — contact us as soon as you notice the issue.
How to start a return
Message us on WhatsApp or email with your order number and the reason for the return. We'll confirm the pickup or drop-off process with you directly.
Refunds
Once a returned item is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method (or, for Cash on Delivery orders, via bank transfer or Easypaisa/JazzCash) within 5–7 business days.
Non-returnable items
For hygiene reasons, earbuds and in-ear products can only be returned if they are unopened and in original sealed packaging.
Questions
Reach out any time via our Contact page — we're available 24 hours.